Support Resources
Welcome to the SUPPORT page. Please read Service & Repair Department Procedures below:
Measurement Devices Ltd Repair Department Procedures Warranty and Non-Warranty Repairs
For UK Contact:
Jenny Scott, Repair Coordinator
Telephone: +44(0)1224 246 700 * Fax: +44(0)1224 824 987 * Email: support@mdl.co.uk
For US Contact:
Rene Almeida
Telephone: +1 281 646 0050 * Fax: +1 281 646 9565 * Email: ralmeida@mdl-laser.com
Before shipping ANY equipment to MDL, a “Return Material Authorisation” (RMA) number is needed and assigned to the customer. The following information is required:
- Company name, billing and shipping addresses, telephone, fax number, and contact name
- Part number and serial number.
- Credit Card details or Purchase Order if the customer has an authorised credit account.
- Reason for return: problems, symptoms.
- Any special handling instructions.
IMPORTANT After information has been taken, the RMA number will be generated. The RMA number needs to appear on top of the box and on any paperwork sent to the Service and Repair Centre. Please also include the approved RMA Log Form.
UK Service & Repair Department
Measurement Devices LTD, Silverburn Cresent, Bridge of Don Industrial Estate, Aberdeen, AB23 8EW, Scotland, UK
US Service & Repair Department
Measurement Devices US LLC, 17555 Groeschke Road, Houston, TX 77084, USA
Transport cost: All shipping and transport costs for non-warranty repairs are the responsibility of the customer.
For Product Support
Head Office
- Tel: +44 (0) 1224 246 700
- Fax: +44 (0) 1224 824 987
Europe/ Africa
- Tel: +44 (0) 1904 791 139
- Fax: +44 (0) 1904 791 532
Americas
- Tel: +1 281 646 0050
- Fax: +1 281 646 9565
Asia Pacific
- Tel: +65 9832 1803
For Quarryman® & Fanbeam® 24hr support please contact
World-wide
- 24hr Mobile1: +44 (0) 7803 087 322
- 24hr Mobile2: +44 (0) 7919 577 354
- 24hr Answer Service: +1 (281) 646 0050
