Service

Please read Service & Repair Department Procedures below:

Measurement Devices Ltd Repair Department Procedures Warranty and Non-Warranty Repairs

For UK Support Contact:

For Fanbeam service and support contact:

Jenny Scott, Repair Coordinator
Telephone: +44 (0)1224 246 700 * Fax: +44 (0)1224 824 987 * Email: support@mdl.co.uk

For all other products contact the MDL Head Office :

Telephone: +44 (0)1904 791 139 * Fax: +44 (0)1904 791 532 * Email: supportyork@mdl.co.uk

For US Support Contact:

Rene Almeida

Telephone: +1 281 646 0050 * Fax: +1 281 646 9565 * Email: ralmeida@mdl-laser.com

Before shipping ANY equipment to MDL, a "Return Material Authorisation" (RMA) number is needed and assigned to the customer. The following information is required:

• Company name, billing and shipping addresses, telephone, fax number, and contact name
• Part number and serial number.
• Credit Card details or Purchase Order if the customer has an authorised credit account.
• Reason for return: problems, symptoms.
• Any special handling instructions.
• IMPORTANT After information has been taken, the RMA number will be generated. The RMA number needs to appear on top of the box and on any paperwork sent to the Service and Repair Centre. Please also include the approved RMA Log Form.

UK Service & Repair Department

Measurement Devices LTD, Silverburn Cresent, Bridge of Don Industrial Estate, Aberdeen, AB23 8EW, Scotland, UK

US Service & Repair Department

Measurement Devices US LLC, 17555 Groeschke Road, Houston, TX 77084, USA

Transport cost: All shipping and transport costs for non-warranty repairs are the responsibility of the customer.

For Product Support

Head Office

Tel: +44 (0) 1224 246 700
Fax: +44 (0) 1224 824 987
Europe/ Africa

Tel: +44 (0) 1904 791 139
Fax: +44 (0) 1904 791 532

Americas
Tel: +1 281 646 0050
Fax: +1 281 646 9565

Asia Pacific

Tel: +65 9832 1803

For Quarryman® & Fanbeam® 24hr support please contact

World-wide

24hr Mobile1: +44 (0) 7803 087 322
24hr Mobile2: +44 (0) 7919 577 354
24hr Answer Service: +1 (281) 646 0050

Product Service

Please click here to book your product in for service.